Effective: 06-22-20
Supersedes: CM 317
Purpose: Provide accurate Out of Chute times using Computer Aided Dispatch.
Policy:Dispatch center staff will not show a unit “en route” until dispatched unit calls on the air and is responding.
Background
Out of chute time is defined as the interval from when a unit is “Assigned” a call by Communications and the time the unit calls themselves “en route” on the air. A unit should not be placed en route before calling on the air. Crews should only sign on when in the responding vehicle and moving towards a call.
Guidelines
If the crew has not acknowledged or called “en route” to the call, at the time point below perform the following steps:
Emergent call – 90 Seconds
· Status check the unit on the air. Be sure to utilize the miscellaneous time stamp “Status Check” in the CAD.
· If the unit does not respond to the status check, dispatch a second unit to the call.
· Notify Communications Supervisor.
· Communications Supervisor: Attempt to reach crew via other means.
· Notify appropriate Field Supervisor. Be sure to utilize the miscellaneous time stamp, “Field Supv. Investigating”
· Communications Supervisor: Note delay in Shift Report
Non-emergent call – 2 minutes
· Status check the unit on the air. Again, be sure to utilize the miscellaneous time stamp, “Status Check”.
· Notify Communications Supervisor.
· Communications Supervisor: Attempt to reach crew via other means.
· Notify appropriate Field Supervisor. Be sure to utilize the miscellaneous time stamp, “Field Supv Investigating”
· Communications Supervisor: Note delay in Shift Report
Units “On-Air” – Units out of quarters, “On-Air” shall respond immediately regardless of Priority.
Units will be shown en route only when the crew calls en route from the Vehicle Radio thereby utilizing the Radio I.D. system and providing a verifiable process. The GPS and Video Systems will be used as backup confirmation devices. Non-compliance will be reported to the On-duty Field Supervisor for follow up.